What if my order is missing?

If your order has been shipped but has not been delivered, we are here to help. 

Firstly, we recommend double checking the tracking information you received via email. Your tracking notification email will have a link to the tracking information for your order. 

In some cases, shipping carriers may mark a package as delivered, but it will take an additional 1-2 business days to arrive. In the meantime, we also suggest checking with neighbors or others in your home who may have received this package by mistake.

Additionally, packages still in transit may take a bit longer than expected to arrive due to carrier delays, but could still be on the way. If there have been updates to the tracking information within the last 72 hours, we suggest giving it an additional day or two, if possible. We appreciate your patience!

If there have not been any updates to your tracking information or you have not received your order, please proceed to submit a claim for either refund or replacement through our complimentary shipping protection here: https://www.rbxactive.com/pages/file-a-claim.

Please note that claims do require (7) days from the most recent tracking update in order for a claim to be processed. Our team may reach out to you with updates or if any additional information is required to process your claim. If your order does not arrive, and there are no additional tracking updates within this time, the claim will be resolved per your selected resolution..